Terms & Conditions.

1.0 POLICY

1.1 The following definitions apply to this policy:

“Customer” – refers to the person and/or organization making the booking for guests

“Drivers” – refer to MTS or supplier of the vehicle

“Dispatch” – refers to the dispatch team within the transportation department

1.2 The Customer shall at all times remain solely responsible for the acts and/or omissions of the guests permitted to travel by Customer (whether directly or indirectly) and therefore any additional costs incurred by the Company during the performance of any booking shall be borne by the Customer.

1.3 All quotes are placed in the booking system and are an agreed price. This is dependent on the type of vehicle, as well as journey. The given quote is for driver and vehicle only.

1.4 The Company has agreed an account facility with the Customer, invoices will be issued in accordance with the agreed arrangement and may include additional charges. All invoices are to be paid within twenty-eight (28) days from the date of the invoice unless otherwise agreed in writing. Once the agreed credit limit has been reached, no further credit will be provided until payment is received.

1.5 Any queries relating to Company invoices must be submitted in writing by the Customer within seven (7) days from the date of the invoice or three (3) days of receipt. If no query is raised by the Customer within this period, it will be deemed as having been accepted in full and all prices are binding.

1.6 It is the responsibility of the Customer to check the booking confirmation, once received, for its accuracy and completeness, any discrepancies found in the booking confirmation should be communicated to the Transportation Department as a matter of urgency.

• If a Customer needs to amend a booking, the amendment will only be considered as implemented when the Customer has it confirmed in writing.

• The Company will not acknowledge any amendment agreed directly with the driver and the driver does not have the authority to bind the Company in any manner whatsoever.

• It is the Customers responsibility to ensure that all trip details are complete and correct and at no time will verbal amendments be considered as confirmation of a change to an existing booking.

• Depending on the nature of the booking amendment, additional charges may be required.

1.7 The Company cannot be held responsible for any delays in arrival at a destination caused by traffic problems, adverse weather conditions, or challenges outside of our reasonable control. These factors should be taken into account by the Customer when requesting a collection time when making a booking. The Company shall have no liability to the Customer for failing to arrive at a destination on time and shall bear no liability for late arrival at performances or events and the Customer shall have no claim against the Company for any reimbursement to the cost of any tickets for any such performance or event.

1.8 The hire price will not include extra drop offs, parking or waiting time. Should the Customer instruct the driver to, or otherwise make changes to the booking and these changes incur additional costs and charges, either before or during the booking, the Customer accepts full liability for said charges.

1.9 The Company reserves the right to charge for damage to vehicles made by the Customer and/or the guests. Monies will be charged to the Customer’s account. The Company will charge $150.00 for spoilage, dependent upon the severity of the damages incurred. Customers will be advised and are responsible for charging their guests.

1.10 All cancellations must be received a minimum of two (2) hours prior to commencement of any trip. Should the Customer wish to cancel a booking where they have paid in either full or part for the booking, the full amount will be refunded if the required notice is provided. Any bookings made within the two (2) hour window will be charged in full, even if cancelled.

1.11 The following rules apply to all trips:

• The Customer cannot assume the use of the vehicle between outward and return journeys nor will the vehicle remain at the destination for the Customers sole use unless this has been expressly agreed in writing by the Company, and waiting time charged.

• Vehicles can accommodate four (4) guests travelling with or without luggage. Any group of five (5) or more will require two (2) vehicles to be booked.

• No luggage may be left in the vehicle unless specifically agreed with the Company.

• Should the guest be late for any pickup as set out in the booking confirmation the Customer will be liable for any additional costs incurred by the Company in providing the service including, without limitation, the costs of obtaining a replacement vehicle if the original becomes unavailable.

• Where the booking is to collect passengers from an airport and the Customer has provided a scheduled arrival time, the scheduled pickup time for the booking will be adjusted by the Company to allow forty-five (45) minutes for (arrival) guests to disembark the flight, reclaim luggage and clear customs. In the event that the Customer requires a fixed pick up time, this allowance will not apply. Where flights are delayed, the cumulative delay shall exceed this allowance.

• Drivers will wait for a maximum of twenty (20) minutes from the scheduled time of pick up (Departures). Should the guest not have arrived for pick up within this period the Company shall be relieved of any obligation to provide the service and shall have no liability to the Customer for any costs incurred in completing the journey. The Company shall use reasonable endeavors to complete the journey at full cost to the Customer.

1.12 If for operational reasons we are compelled to supply a larger vehicle than requested, there will be no extra charge (unless the number of passengers is increased from the original booking).

1.13 Unless the Customer has advised a specific route at the time of booking, the route taken will be entirely at the discretion of the Company or driver according to road, traffic and weather conditions at the time of travel. The vehicle will depart at the times agreed at the time of the booking confirmation; no price discount shall be given if the route chosen is not actually the shortest. Any changes requested to the route shall be at Dispatch sole discretion and the driver may charge an additional fee if additional drop off points are requested and agreed by Dispatch.

1.14 The Company cannot guarantee that the journey will be completed by a specific time and cannot accept any responsibility or liability whatsoever for traffic, congestion, road accidents, adverse weather conditions, compliance with requests of the police, customs or other government officials and security services or other matters outside it’s reasonable control. The Company will not be liable for any inconvenience or loss incurred caused by a breakdown or unforeseen delay be that en-route to pick up the guest or en-route to the booking destination as a result.

1.15 All vehicles are subject to statutory safety restrictions on the carriage of luggage and the driver has sole authority to decide whether the property is suitable to be carried in that vehicle. Although, the Company will take all reasonable care with passenger’s property it cannot accept liability for any damage to, or loss of that property being carried in the vehicle.

• We strongly recommend that no valuables should be left in the vehicle at any time, even if that vehicle is locked.

• The Company will not accept responsibility for any loss of or damage to property left in the vehicle after hire.

• Property found in the vehicle after hire will be held. It is the Customers and/or guests responsibility to collect the property and any costs incurred to collect the property are to be borne by Customer and/or guest.

• Property is to be collected at a time agreed by the Company and the Customer or guest.

• Timeframe for storage of lost and found item are subject to Baha Mar’s lost & found policy.

1.16 It is incumbent upon the guests to behave in a proper manner for the duration of their journey. The driver is responsible for the safety of the vehicle and as such may refuse to allow a guest or guests to board the vehicle or eject them from the vehicle if, at their sole discretion, they consider them unfit to travel for whatever reason (for example, being intoxicated, aggressive or abusive).

• The driver may refuse to continue a journey if they consider any guest to be behaving in such a way as may compromise the safety of other persons, the contents of the vehicle or the vehicle itself. In such an event, the journey may continue once the guest or guests have been removed from the vehicle.

• Should guest conduct result in summary termination of the journey, the Company reserves the right to cancel any other parts of a booking, and in such circumstances the forfeiture of any monies paid, and no claims for compensation or refund in either whole or part shall be entertained.

• Any damage caused to the vehicle shall be the responsibility of the Customer and the Customer shall be liable for all costs related thereto.

1.17 All vehicles are strictly non-smoking. Non-compliance with a driver’s request for passengers to refrain from smoking (inclusive of vaping), consumption of illegal narcotics, may result in summary termination of the journey, cancellation of any other parts of a booking, and in such circumstances the Customer shall remain liable for any sums due. The Company shall have no liability to Customer and no refunds shall be provided.

1.18 All complaints must be made in writing within seven (7) days of the date of hire to the Company. Any remedies or compensatory measures offered (if any) by the Company are at the strict discretion of the Company. Customers agree that in the event of a dispute arising from a booking, a charge back request will not be raised through the card issuer or bank.

1.19 All animals/pets are permitted to be carried in any vehicle booked not withstanding that they must be transported in a kennel or pet carrier, unless specific permission has been obtained in writing from the Company a minimum of three (3) working days prior to the commencement of any journey or with the specific exception of recognized service animals, (which includes guide dogs).

The inclusion of this clause should not be taken to imply that permission will be given for the carriage of animals other than recognized assistance animals in the main cabin outside of a carrier/ kennel and specific requirements may be given with regards to restraint of service animals to ensure safe transit of any animal.

Failure to comply with any reasonable requirements may result in summary termination of the journey and removal of the animal from the vehicle. A recognized assistance dog is one that has been specifically trained to assist a disabled person and that meets the accredited membership criteria of Assistance Dogs International/Assistance Dogs Europe, or other such bodies as may from time to time be recognized and licensed.

1.20 To book a vehicle with more than two (2) hours’ notice, complete all information in the booking link provided

1.21 To book a vehicle with less than 2 hours, complete the following:

• Call Dispatch directly at 242-788-7850.

• Be sure to have the booking requirements information to make a booking